Support

Help Center

Step-by-step guides for setup, detection, recording, and camera placement are in the Oriel Help Center.

Contact Us

Need help? Reach us at [email protected]. We typically respond within 24 hours.

How do I pair my devices?

On the phone you will watch from, open Oriel, choose “Set up viewing phone”, and sign in. On the Cameras screen, tap “Show QR Code”. Then open Oriel on the device you want to use as a camera, choose “Set up camera phone”, and scan the code. The camera device does not need to sign in.

Do I need two devices?

Yes. Oriel turns one device into a security camera and another into a viewer. The camera device stays at the location you want to monitor, while you watch the live feed from your viewer device.

Where are my recordings stored?

By default, event recordings are stored on your camera device and kept for up to 7 days (14 days with Premium). Premium subscribers can turn on cloud backup, which uploads event videos to secure storage tied to your account; only your account can watch them. Continuous recordings always stay on the camera device.

How do I cancel my subscription?

To cancel your Oriel subscription, go to Settings > Apple ID > Subscriptions on your iPhone or iPad, find Oriel, and tap Cancel Subscription. Your premium features will remain active until the end of the current billing period.

How do I delete my account?

You can delete your account and all associated data from within the app by going to Settings > Delete Account. This action is permanent and cannot be undone.